Case Study: Merchant-Accounts.ca achieves increased sales and customer satisfaction with Provide Support Live Chat

Provide Support's Live Chat Software Increases Sales by Improving Communication and Eliminating Customer Confusion

Merchant-Accounts.ca, Canada’s leading merchant account provider, faced a challenge: customers found the merchant account application and technical integration process confusing and the company’s outdated, locally hosted PHP chat was insecure and hard to maintain. To give real-time, on-site assistance during the sales process, Merchant-Accounts.ca selected Provide Support Live Chat as a secure, easy-to-use hosted live chat solution that could run across multiple domains and support separate sales and technical departments.

Provide Support Live Chat was implemented almost immediately via a simple HTML link and provided automatic security updates, joint-chat, geo-location and detailed visitor info so Merchant-Accounts.ca could route inquiries to the best-equipped representative. The result: faster deployment (system running within an hour), significantly fewer telephone support calls, higher-quality and more customer applications, and improved customer satisfaction and conversion due to timely, on-site answers.

Merchant-Accounts.ca

David Goodale

Chief Executive Officer