Case Study: Bury St. Edmunds Veterinary Centre boosts client satisfaction and team morale with Provet Cloud

The unexpected link between happy clients & happy veterinary teams

Bury St. Edmunds Veterinary Centre, a small-animal clinic founded in 2019, wanted practice management software that was intuitive, adaptable, and easy for the team to learn as they opened their own independent clinic and then had to navigate the pressures of Covid. They chose Provet Cloud to help them manage appointments, client registration, records, and communications while building a more efficient and supportive way of working.

With Provet Cloud, Bury St. Edmunds Veterinary Centre set up automated reminders, templated messages, and post-consult communications that could include results, notes, discharge instructions, invoices, and feedback requests. Provet Cloud helped save staff time, reduce stress, and surface overwhelmingly positive client feedback that boosted morale across the practice; the clinic has grown to five veterinarians, seven registered veterinary nurses, one student veterinary nurse, two nursing assistants, and a front-house team of six serving 3,700 clients and more than 6,000 pets, with plans to open a second location.

Bury St. Edmunds Veterinary Centre

Jenny Reason

Co-owner and Operator