Case Study: MTN Group boosts application approvals by 130% with Provenir

MTN Group - Customer Case Study

MTN Group, a South African telecom leader and Africa’s largest mobile network operator, was facing high drop-offs and low conversions in its digital customer application process due to long credit decision wait times and a lack of integrated credit vetting and onboarding. Provenir, working with TransUnion, helped address MTN Online’s need for faster, more streamlined digital onboarding and credit-risk decisioning.

Provenir implemented its decisioning platform alongside TransUnion data and onboarding tools to automate credit decisions, pre-application vetting, fraud and identity checks, and affordability assessments in real time. As a result, MTN Online increased application pre-approvals by 130%, boosted new applicant conversions for devices and SIM cards by 135%, and stopped an additional 135% of high-risk transactions, reducing manual review and improving the customer experience.

MTN Group