Case Study: Bigbank achieves millisecond credit decisions and automated loan processing with Provenir Cloud

Bigbank Automates Credit and Loan Processes with Provenir Cloud

Bigbank, a consumer lender based in Tartu, Estonia, faced slow, manual credit and loan decisioning that could take days and limited its ability to update risk models without developer support. To modernize underwriting and improve customer experience, Bigbank chose Provenir and its cloud decisioning platform (Provenir Cloud Suite / Decisioning Cloud) to centralize and automate credit risk processes.

Provenir implemented a single digital platform that automates data capture, application processing and decision rules, enabling automated yes/no credit decisions in milliseconds instead of days. The Provenir solution also improved customer insight and segmentation, freed underwriters to focus on exceptions, and let Bigbank’s risk managers change and deploy scoring models without IT—speeding rollouts across regions and reducing development dependency.

Bigbank

Agur Jõgi

Chief Technology Officer