Case Study: Venerable achieves 90% faster answers with Provectus' GenAI Intelligent Search Assistant

Venerable cuts answer times 90% with Provectus

Provectus partnered with Venerable, a specialty insurer managing legacy annuity portfolios, to address a significant challenge. The company's internal knowledge was fragmented across siloed documents, which acted as a major tax on employee productivity. Only 5% of employees could find the information they needed on the first try, leading to wasted time hunting for policies and procedures, especially within critical customer-facing roles.

The solution implemented by Provectus was a GenAI Intelligent Search Assistant built on a stack featuring Claude 3 Haiku on Amazon Bedrock and LlamaIndex. This tool streamlined access to information, delivering answers in an average of three seconds with 95% accuracy on a production question set. The results were transformative, reducing the average time-to-answer by 90% and enabling the large majority of employees to find what they need immediately, thereby maximizing operational efficiency.

Venerable