Case Study: Veratad achieves 90% fewer document-review escalations with Prove

Veratad cuts document-review escalations by 90% with Prove

Veratad, a global orchestration platform specializing in identity and age verification, faced the challenge of protecting children online with a slow and error-prone process that required a full payload of personal data. This created significant friction during customer onboarding and posed serious legal and financial risks for their clients. To address this, Veratad partnered with vendor Prove to implement a more effective solution.

Using Prove's Identity Verify and Mobile Auth solutions, Veratad rebuilt its verification process to require only a phone number and date of birth. Prove cryptographically authenticates the user's device against its Identity Graph, instantly confirming identity. This solution from Prove allowed Veratad to instantly verify over 99% of users, resulting in a 90% reduction in transactions that required manual document review and a much smoother experience for legitimate customers.

Veratad