Case Study: Tabula Rasa HealthCare boosts member engagement with Prove Identity Manager

Tabula Rasa HealthCare increases member engagement by 20% with Prove

Tabula Rasa HealthCare (TRHC), a provider of medication safety solutions, faced a challenge with missing and inaccurate patient phone numbers in their member records. This data barrier hindered their ability to engage with members for critical health communications and comply with HIPAA regulations. To overcome this, TRHC partnered with vendor Prove to implement its Prove Identity Manager solution.

By using Prove Identity Manager, TRHC was able to examine 40,000 records and correct 87% of the missing or inaccurate contact information. This direct data enhancement led to a significant 20% increase in member engagement, as measured by a rise in Comprehensive Medical Review completions, allowing TRHC to better achieve its patient outcome goals.

Tabula Rasa HealthCare