Case Study: MRO transforms patient record requests with Prove Pre-Fill

MRO achieves 90–100% completion rates with Prove

The customer, MRO, a provider of clinical data intelligence, faced a challenge with its legacy patient identity verification process. The multi-step flow, which required selfies, ID uploads, and manual reviews, created significant friction for patients, leading to high drop-off rates and operational inefficiency. To address this, MRO partnered with vendor Prove to implement its Prove Pre-Fill® service.

By embedding Prove Pre-Fill® into its Patient Central workflow, MRO transformed the verification process. The solution pre-populated forms with verified identity data, eliminating manual steps and staff intervention. This resulted in a dramatic reversal, achieving a near 100% completion rate, receiving 5-star patient feedback for its ease and speed, and reducing time across the entire request lifecycle. Prove provided a solution that strengthened both security and the patient experience.

MRO