Case Study: Leading Healthcare System achieves 25% pass rate increase and 95% pre‑fill opt‑in for patient registrations with Prove

Leading Healthcare System Streamlined Patient Experience

Leading Healthcare System engaged Prove to simplify the registration experience across its "digital front door"—patient portals, health plan member portals, and other digital properties—by improving virtual ID proofing. The existing registration flow was arduous for patients because of extensive manual data entry, so the health system sought a solution to streamline identity verification and account creation.

Prove implemented a virtual ID proofing and pre‑fill solution that reduced manual steps and automated identity checks. As a result, Prove drove a 25% increase in Pass Rate (percent of registrations not needing human intervention) and achieved 95% patient opt‑in for pre‑filled account creations, significantly lowering friction and operational workload.