Case Study: Leading Financial Services Firm achieves $200M in OPEX savings and manages 300M phone numbers with Prove

Leading Financial Services Firm Flexible Consumer Servicing

Leading Financial Services Firm needed to keep consumer contact information accurate and fluid across three portfolios (private label credit cards, consumer bank, and retail bank), its digital servicing arm, and call centers. Manual processes created data errors, high time and labor costs, and consumer contactability issues, so the firm engaged Prove to modernize and automate contact and phone-number management.

Prove implemented a servicing automation solution to centralize and maintain phone numbers and contact data, managing 300M phone numbers and streamlining updates across channels. The deployment reduced manual effort, improved data accuracy and contactability, and delivered an estimated $200M in OPEX savings for the Leading Financial Services Firm.