Case Study: a leading credit card issuer achieves 35% lower registration drop-off with Prove Pre-Fill

Leading Credit Card Issuer cuts customer drop-off by 35% with Prove

The customer, a leading credit card issuer, faced the challenge of creating a fast, frictionless, and privacy-enhanced onboarding experience for a preventative healthcare provider without hindering sign-ups. Their goals were to streamline the process while mitigating fraud. To address this, they turned to the vendor Prove and its Prove Pre-Fill® solution.

By integrating Prove's solution, the credit card issuer enabled its healthcare client to verify users' identities securely and in real time using their mobile phones. This implementation by Prove drove significant results, including an 87% success rate for instant identity verification, a 35% reduction in customer drop-off during registration, and a 22% faster onboarding speed. The solution also achieved 78% accuracy for auto-filled data, contributing to a smoother user experience.