Case Study: Global Investment Management & Insurance Firm achieves 60–75%+ auto-approval pass rate increase and 14% reduction in average handling time with Prove

Global Investment Management & Insurance Firm Optimizing Call Center Ops

Global Investment Management & Insurance Firm faced cumbersome, costly call center authentication that relied on knowledge-based questions and answers. To streamline onboarding and strengthen security, the firm implemented Prove Identity™, working with vendor Prove to replace traditional KBA methods.

Prove deployed Prove Identity™ to validate callers more quickly and securely, improving customer experience and reducing authentication time. As a result, Prove helped the firm achieve a 60–75%+ increase in auto approval pass rates and a 14% reduction in average handling time.