Case Study: a leading US healthcare system speeds new patient onboarding with Prove Pre-Fill

A leading US healthcare system creates 500K new patient accounts with Prove

The customer, a leading US healthcare system, faced the challenge of an arduous and data-heavy registration process for its digital patient portals. Their goal was to streamline patient onboarding while mitigating fraud. To address this, they partnered with vendor Prove to implement its Pre-Fill solution.

By leveraging Prove Pre-Fill, the healthcare system was able to automatically authenticate new registrants and pre-fill their account information. This solution resulted in the creation of 500,000 new patient accounts and led to a 25% increase in automated pass rates. Prove significantly improved efficiency, minimized human intervention, and enhanced the patient experience, with 95% of patients opting into the pre-fill service during onboarding.