Case Study: Global Healthcare Company achieves 94% faster Service Cloud testing with Provar

Driving test efficiency in healthcare

Global Healthcare Company, a global healthcare organization with more than 80,000 employees, relied heavily on Salesforce Service Cloud and a mix of standard and custom elements. Its manual regression testing after each Salesforce release was slow and costly, with 135 test cases taking about 108 hours to complete, making it difficult to catch defects quickly and free teams to focus on enhancements. To improve its Service Cloud testing process, the company turned to Provar.

Provar implemented an end-to-end Salesforce test automation solution that integrated with Bamboo, streamlined test creation and data setup, improved maintainability, and enabled controlled execution of individual tests, groups, or full suites. As a result, Global Healthcare Company cut regression testing from 108 hours to 6 hours, a 94% reduction, and saved the equivalent of 26 FTE. Provar also helped the team identify regression issues on the first day of testing, reduce rework from broken locators, and improve overall confidence and ROI.