Case Study: Wipfli simplifies IT service management and cuts costs with Provance ITSM

Wipfli Calls the Shots and Simplifies Complexity with Provance ITSM

Wipfli, a top 20 accounting and business consulting firm with more than 100,000 clients and 48 offices, needed a better way to manage IT service delivery as its highly customized ITSM system became costly to upgrade and maintain. The company wanted to align more closely with the Microsoft platform it already knew well, support complex business-critical workflows, and improve reporting, so it turned to Provance IT Service Management powered by Microsoft Dynamics 365.

Provance implemented an ITSM solution that let Wipfli use codeless configuration to adapt workflows internally, simplify incident-to-service-request conversion, and improve dashboards and reporting through Provance ITSM and Power BI. As a result, Wipfli adopted the platform quickly, reduced confusion for associates, improved decision making, and cut costs by 30%.

Wipfli

Michael Pynch

Partner