Case Study: OfficeGrip achieves a 360-degree customer view with Provance ITSM

OfficeGrip focuses on customer-first approach to drive growth via Provance ITSM

OfficeGrip, a managed services provider in the Netherlands, needed an ITSM platform better suited to MSP workflows. Its previous solution lacked the flexibility, extensibility, and unified visibility needed to bring sales, support, services, and finance data together for a true 360-degree view of customers, while also supporting ITIL best practices.

Provance provided Provance IT Service Management powered by Microsoft Dynamics 365 and Power Platform, giving OfficeGrip a single multi-tenant platform, consolidated reporting, self-service with Azure AD single sign-on, and asset management. With Provance, OfficeGrip improved customer service and insights, reduced frustration, unified sales and support, and tripled in size since 2016 while beginning to explore AI-based ticket classification and virtual agents.

OfficeGrip

Jacob Jan Van Der Steur

Chief Technology Officer