Case Study: 10th Magnitude accelerates Managed Services growth with Provance ITSM

10th Magnitude builds managed services in under 2 months with Provance

10th Magnitude, a Microsoft Azure Expert Managed Services Provider, faced the challenge of quickly building a new managed services division from the ground up. They needed to implement a powerful and flexible IT Service Management (ITSM) solution that could support diverse client requirements and integrate seamlessly with their Microsoft-centric environment. To meet this challenge, they partnered with vendor Provance and implemented Provance IT Service Management.

The Provance ITSM solution, powered by Microsoft Dynamics 365, provided an out-of-the-box platform that was quickly configured and installed in under two months. It delivered key capabilities like a self-service portal, service catalog, and ITIL-aligned automations, enabling 10th Magnitude to efficiently onboard new clients and support double-digit growth. Provance's built-in Azure integration and the solution's intuitive nature allowed for reduced workloads and provided the foundation for the managed services business's rapid expansion and success.

10th Magnitude