Case Study: 10th Magnitude Accelerates Managed Services Growth with Provance IT Service Management

10th Magnitude Builds a Managed Services Business From the Ground Up

10th Magnitude, a U.S.-based managed and professional services provider, needed to launch a new Managed Services division quickly and put an ITSM system in place where none existed. The company also needed a cost-effective way to manage services for diverse clients while integrating tightly with Microsoft Azure and Dynamics 365 and gaining better insight into service delivery KPIs.

Provance IT Service Management powered by Microsoft Dynamics 365 provided the foundation, with native Azure integrations, code-free configuration, and a self-service portal, service catalog, and SLAs tailored to each client. With Provance, 10th Magnitude got its first client live in less than a couple of months, supported double-digit client growth, reduced workload through automation, and improved visibility with intuitive dashboards and reports.

10th Magnitude

Alex Brown

Chief Executive Officer