Case Study: SIMM Associates achieves better compliance and client reporting with Provana Analytics Business Intelligence

SIMM Associates reduces silent time by 8% with Provana

SIMM Associates, a top 100 accounts receivable management firm, faced the challenge of gaining deeper operational insight to ensure it maintained the highest compliance standards like ISO 27002 and HIPAA. To automate this process and uncover unknown gaps, they partnered with vendor Provana and its compliance management system, IPACS.

Provana implemented its analytics platform, adding ICAP Speech Analytics and IPERFORM Analytics to give SIMM real-time visibility into agent performance and compliance data. The results were significant, including monitoring 100% of calls, reducing silent time by 8%, increasing calls per agent by 11%, and processing five times more claims month-over-month. Provana's solution also led to a 60% reduction in annual labor costs.

SIMM Associates