Case Study: MRS BPO reduces dispute response time with Provana’s automated e-OSCAR management

MRS BPO cuts dispute response time from 28 days to 7 with Provana

MRS BPO, LLC, a leading accounts receivable management firm, faced a challenge in manually managing a broad scope of e-OSCAR dispute channels, which led to reporting errors and prevented staff from addressing claims in a timely manner. They partnered with Provana to find an automated e-OSCAR dispute management solution that could provide industry benchmarking and improve compliance.

Working with Provana, MRS BPO implemented a solution that delivered near real-time intelligence and automated reporting. The results were significant, as Provana helped reduce dispute response time from 28 days to just 7 days. The solution also eliminated the need for manual tracking, reducing the workload from 3 FTEs to being fully managed by Provana, which allowed employees to be pivoted to more valuable roles.

MRS BPO, LLC