Case Study: Lyons, Doughty & Veldhuis achieves scalable growth with Provana

Lyons, Doughty & Veldhuis doubles placement volumes in 18 months with Provana

Lyons, Doughty & Veldhuis, P.C. (LDV), a debt collection law firm, faced significant operational challenges due to explosive growth that outpaced its ability to hire and train new staff, leading to workflow limitations and backlogs. To scale effectively, LDV partnered with Provana for its business process management services to provide overflow support and operational transformation.

Provana implemented a seamless onboarding process that included an on-site team immersion, the development of 90 standard operating procedures, and the deployment of domain-trained professionals. This solution allowed LDV to double its case volume capacity in 18 months without adding internal staff, clear backlogs with zero disruption, and achieve full operational stability within weeks. Provana’s approach created a fully integrated extension of LDV’s team, driving scalable growth.

Lyons, Doughty & Veldhuis, P.C. (ldv)