Case Study: Listerhill Credit Union brings simplicity and speed to dispute operations with Provana Sonnet

Listerhill Credit Union cuts dispute team headcount from 7 to 4 with Provana

Listerhill Credit Union transformed its dispute management operations by partnering with Provana and implementing its Sonnet platform. The credit union sought to bring greater simplicity, speed, and confidence to its dispute resolution processes.

By utilizing Provana's Sonnet solution, Listerhill Credit Union revolutionized its workflow, which significantly reduced resolution times. This partnership yielded a major measurable impact: the company was able to reduce its dispute response time from 28 days down to just 7 days. Furthermore, Provana's platform enabled Listerhill to pivot resources to other tasks, improving overall operational efficiency.

Listerhill Credit Union