Case Study: Gordon & Partners boosts case capacity with Provana

Gordon and Partners boosts monthly capacity 30% with Provana

Gordon and Partners, a law firm specializing in personal injury cases, faced a challenge in scaling its operations to meet a growing client base due to difficulties in hiring back-office legal talent. To boost productivity and manage case details more effectively, the firm turned to Provana to outsource its litigation support using the Provana Perfect Employee service.

Provana implemented a flexible business process outsourcing model that handled document review, mail processing, and operations management. This solution allowed Gordon and Partners to scale its workforce up or down based on case volume, eliminating hiring costs and reducing overhead by over 50%. The results included a 30% increase in monthly capacity, a 60% reduction in annual labor costs, and the ability to process five times more claims month-over-month.

Gordon and Partners