Case Study: Brock & Scott improves collections forecasting and workflow automation with Provana

Brock & Scott boosts collection productivity by 6% with Provana

Brock & Scott, PLLC, a law firm in the financial services and real estate industry, faced challenges in visualizing productivity and automating workflows as it rapidly expanded into new collections and bankruptcy markets. They needed to better understand their returns on time-to-collect and determine the propensity to pay across accounts. To address this, they partnered with Provana and implemented its IPERFORM Analytics (IPA) solution.

Provana's solution provided out-of-the-box templates and rule-based workflows, enabling Brock & Scott to automate reports, receive deadline notifications, and build a dynamic staffing model. As a result, the firm improved its forecasting accuracy to within 3-6% of actual capacity, achieved 6% greater productivity, and realized $70,000 in annual savings while processing more files.

Brock & Scott, PLLC