Case Study: Absolute Resolutions Corporation reduces dispute management costs with Provana’s IPACS

Absolute Resolutions Corporation cuts dispute processing time by 60% with Provana

Absolute Resolutions Corporation (ARC), a prominent debt buyer, faced a significant challenge managing a high volume of consumer disputes with its lean team. This mounting workload led to longer hours and increased compliance risks. To address this, ARC partnered with Provana and implemented its IPACS dispute management solution.

Provana's IPACS solution automated workflows and integrated data onto a single platform, which drastically improved ARC's process efficiency. The implementation resulted in a 50% cost reduction by saving the equivalent of two full-time employees and cut dispute processing time by 60%. Most notably, the system ensured zero missed responses and helped the team avoid hundreds of fraudulent claims each month.

Absolute Resolutions Corporation (arc)