Case Study: a leading consumer finance company cuts aged disputes by 65% with Provana's Dispute Management Platform

a leading consumer finance company cuts aged disputes by 65% with Provana

The customer, a leading consumer finance company, was overwhelmed by a 25% surge in credit reporting disputes. Their manual, error-prone process resulted in a large backlog and compliance risk, with only 9% of disputes being resolved within the required 7-day window. To address this, they implemented Provana's dispute management solution powered by the Sonnet platform.

Provana's solution centralized workflows, providing real-time visibility and automation. This enabled the company to clear its backlog and dramatically improve its resolution times. The results were significant: disputes resolved within 7 days jumped from 9% to 60%, and aged disputes over 15 days were cut by 65%, dropping from 55% to under 20%.