Case Study: Zumtobel Group achieves 30% cost reduction and faster incident resolution with ProV International's AI-Enabled IT Managed Services

Zumtobel Group cuts IT costs by 30% with ProV International

Zumtobel Group, a global leader in innovative lighting solutions, faced challenges with a fragmented IT vendor landscape, long incident resolution times, and high operational costs that impacted productivity. ProV International partnered with them to implement an AI-enabled IT Managed Services framework to modernize their global operations.

ProV International implemented a standardized global IT support model featuring a 24/7 service desk, ITIL best practices, and AI-powered predictive monitoring. This solution delivered a 30% cost reduction for the customer and achieved 40% faster incident resolution, enabling seamless global coverage and boosting employee productivity.

Zumtobel Group