Case Study: Johnny’s Automotive expands operations and improves customer service with Protractor

Protractor Powers Expansion for Johnny’s Automotive

Johnny’s Automotive, a three-store chain in Florida’s Polk County area, was growing quickly after moving from Mitchell-1 to Protractor in 2021. As the business expanded, it needed a shop management system that could support new locations, moving technicians between stores, and a more consistent way to serve customers.

Protractor was customized for Johnny’s Automotive and rolled out across new stores, including a location that moved from pen and paper to Protractor overnight. The system helped the chain manage fleet accounts, parts warranties, inventory, reporting, margin rules, and service writeups, while also improving customer profiles and real-time visibility into operations. Sahra Donahue said the team has seen progress since adopting Protractor and that it helped them identify where problems exist.

Johnny’s Automotive

Sahra

Johnny’s Automotive