Case Study: MidCoast Council achieves unified IT policy governance with Protocol Policy Systems

MidCoast Council saves 2 to 3 man years with Protocol Policy Systems

MidCoast Council, a newly amalgamated regional council in New South Wales, faced the challenge of consolidating multiple disparate sets of IT policies from its predecessor organizations into a single, unified system. They needed to strengthen governance, mitigate risk, and ensure regulatory compliance while operating with limited resources. To address this, they partnered with vendor Protocol Policy Systems to implement its Policy Management as a Service solution.

Protocol Policy Systems provided a ready-made, comprehensive suite of IT policies that were cross-referenced with relevant standards like ISO 27002. The solution was implemented efficiently, including a two-day workshop, and resulted in significant time and cost savings for the council. MidCoast Council estimated that using Protocol Policy Systems' service saved them 2 to 3 man-years of effort, allowing their IT staff to focus on other post-amalgamation projects while ensuring ongoing, expert-maintained policy compliance.

MidCoast Council