Case Study: National Telecom Company achieves enterprise procurement transformation and nearly $20M in potential annual savings with Protiviti

Telecom Puts the “PRO” in Procurement

National Telecom Company, a rapidly growing telecom that nearly doubled in size in two years, faced fragmented procurement across roughly $600 million in annual spend, with poor visibility, inconsistent roles and controls, and no enterprisewide procurement strategy. The company engaged Protiviti for procurement consulting—beginning with a comprehensive spend and category analysis—to assess risks and identify opportunities to centralize and better manage procurement.

Protiviti designed and implemented a center-led enterprise procurement organization (EPO), delivering a spend cube, strategic sourcing wave plan, updated policies, standard tools, KPIs and enterprise-wide training. The engagement identified over $20 million in savings opportunities and produced measurable results: first‑year Wave 1 savings of $7.5 million, nearly $20 million in potential annual cost savings, a 12.3% overall cost reduction, category savings (e.g., 30% parcel, 12% facilities) and rogue spend reduced to nearly zero. Protiviti’s approach enabled sustained control and strategic sourcing across the organization.