Case Study: Medical Devices Company achieves reduced costs and stronger customer relationships with Protiviti's Order-to-Cash outsourcing

Protiviti provides solutions to a medical devices company through outsourcing selected processes, consignment, accounts receivable (AR) and customer service - "Order-to-Cash"

Medical Devices Company engaged Protiviti to reduce costs and improve service levels by outsourcing selected Order-to-Cash processes, including order management, consignment, accounts receivable and customer service. The company faced multiple operational inefficiencies from inconsistent, redundant practices across operating units and a lack of integrated outsource partnerships, which undermined financial controls and customer relationships.

Protiviti (working with Robert Half) implemented a customized OTC solution: developing detailed OTC/Finance/IT process flows and system instructions, documenting staffing and technical requirements, aiding outsourcer recruitment and contracting, and identifying transition risks with mitigation plans. The Protiviti-led work produced measurable improvements in financial management (billing, collections, accounting and reporting), streamlined communications among sales, customers and warehouse operations, increased order intake and management efficiency, and strengthened customer relationships through more attentive handling of orders and inquiries.