Case Study: Global Bank achieves improved risk management across a £1+ billion capital provision with Protiviti

Protiviti helps client increase risk management effectiveness over capital provision of greater than £1 billion

Global Bank engaged Protiviti after its IT department—having invested to achieve Sarbanes–Oxley compliance—needed to implement a newly introduced operational risk management framework. The bank faced weak IT governance and assurance, lacked an operating model linking IT controls to business risks, had poor communication of IT risks to the business, inconsistent risk and control attestation processes, and recurring service outages without effective root cause analysis. Protiviti was retained to design and transform governance and assurance processes and an IT operating model.

Protiviti designed and rolled out a phased solution—design, U.K. implementation, and global implementation—delivering process documentation, training, an operating manual and a toolkit to manage and report risk. As a result, Global Bank improved risk management effectiveness over its more than £1 billion capital provision, strengthened its audit position and control culture, increased transparency for better risk-informed decision making, and reduced recurring service outages by enabling root cause analysis.