Case Study: Fast-growth healthcare organization achieves reduced insurance rejections (11% to 5%) and 9% lower accounts receivable with Protiviti

Protiviti helps a fast-growth healthcare organization boost performance

Healthcare Organization was experiencing rapid growth through acquisitions but saw declining revenue tied to its revenue cycle practices. Unable to pinpoint causes or implement fixes, the organization engaged Protiviti on a six-week contract for a revenue cycle assessment, interim leadership, and process redesign support.

Protiviti identified bottlenecks within two weeks, appointed an interim revenue cycle leader, and restructured processes across patient access, credentialing, billing and invoicing while bringing in implementation staff from Robert Half. Protiviti’s changes cut the insurance rejection rate from 11% to 5% and reduced accounts receivable by 9%, delivering measurable cash-on-hand improvements in less than half the projected time.