Case Study: Life Sciences Company lowers finance costs and sustains service levels during rapid shared‑services and BPO transition with Protiviti

Life Sciences Company Pivots Successfully With Help From Protiviti’s Finance and Performance Management Services

Life Sciences Company needed to improve back-office performance for two affiliate businesses as it prepared for growth, facing questions about which finance competencies to keep, which to centralize or outsource, and how to realign talent and IT. The company engaged Protiviti and its Finance and Performance Management services to help transition functions such as order management, accounts receivable, collections and customer service to a new shared services center and to a third‑party BPO.

Protiviti standardized and optimized processes, supported the transition management office with program/project and change management, and provided post‑transition stabilization while partnering with Robert Half for contingent labor to enable a smooth "lift and shift." The move was completed in seven months with minimal disruption, lowered the cost of the finance function while improving service levels, and successfully transitioned non‑core processes to a BPO and select processes to shared services—demonstrating measurable cost and service improvements driven by Protiviti.