Case Study: Medical Device Manufacturing Company achieves 90% compliance remediation and technology-enabled control of $13M in sample inventory with Protiviti

Innovative Digital Storefront Solution from Protiviti Helps Medical Device Manufacturer Raise Level of Sample Inventory Tracking and Compliance

Medical Device Manufacturing Company faced enterprise-wide compliance gaps and supply chain inefficiencies in managing more than $13 million of free goods and product samples (“trunk stock”), where manual processes risked lost, damaged or improperly tracked inventory. The company engaged Protiviti to validate a selected tool and develop a solution for demo and sample product storefronts, order controls, labeling, inventory management and tracking/reporting after the original tool proved incompatible with their supply chain.

Protiviti assembled a cross-functional team and delivered an iPad-compatible digital storefront and product-tracking system with dashboards, electronic ordering/catalog and e-signature verification, onboarding the solution in 30 days. Protiviti’s implementation remediated 90% of compliance gaps before a critical deadline, achieved 75% user adoption within the first 10 business days, established new control self-assessment processes, and delivered technology-enabled control over the company’s $13 million free-goods exposure.