Case Study: Global Insurance Company achieves automated, accurate and reliable year-end performance reviews with Protiviti

Global Insurance Company - Customer Case Study

Global Insurance Company, a global insurer with operations in 90 countries and Fortune 500 clientele, faced an unreliable year-end performance process that produced inconsistent ratings for promotions and bonuses and required heavy ongoing data maintenance and HR project resources. To automate and standardize employee assessments, the company engaged Protiviti to redesign and improve its year-end performance system.

Protiviti delivered a configurable, easy-to-use software solution and acted as liaison between HR and engineering, managing requirements, testing and deployment while upskilling end users. As a result, Global Insurance Company now automates year-end ratings, HR tabulates reviews independently, incorrect ratings and internal resource shortages have been significantly reduced, and the need for external help has largely disappeared—leading the company to continue partnering with Protiviti on other system improvements.