Case Study: Global Financial Services Organization achieves enterprise-level IT risk management and a prioritized ITRM maturity roadmap with Protiviti’s IT Risk Maturity Model

Global financial services giant uses Protiviti’s model to map journey to IT risk management maturity

Global Financial Services Organization faced fragmented, inconsistent and technology‑focused IT risk practices that produced overlap, redundancy and unclear enterprise prioritization. To address this, the firm engaged Protiviti and used Protiviti’s IT risk maturity model and IT risk index to assess current capabilities and define a business‑centered road map to raise IT risk management maturity.

Protiviti led discovery, stakeholder interviews and benchmark assessments, then delivered a prioritized multi‑year road map with specific recommendations—including a business‑centered risk governance framework, an enhanced risks-and-controls library, standardized risk reporting and optimized assessment tools. As a result, Protiviti helped the Global Financial Services Organization eliminate redundancies, gain enterprise‑level visibility into IT risk aligned to strategic goals and risk appetite, and secure a clear, actionable path toward higher ITRM maturity while remaining a top‑tier security partner.