Case Study: a large U.S. local government entity achieves enterprise ADA compliance and website accessibility remediation with Protiviti

County Government Turns Accessibility Risk Into a Scalable, Sustainable Capability

A large U.S. local government entity, one of the nation's largest counties, faced a daunting ADA compliance challenge. With over 100 external websites and an approaching regulatory deadline, it lacked a unified view of widespread accessibility issues and needed a fast, scalable solution. The county engaged Protiviti for an enterprise assessment and remediation service to address this risk.

Protiviti's solution involved a comprehensive assessment that identified 1,500 enhancement opportunities. They then implemented targeted, AI-enabled remediation to fix issues at their source in shared templates and modules, eliminating problems across entire site sections. Protiviti equipped the county with tools and workflows for sustainable, self-led improvements. The result was the rapid reduction of hundreds of issues and the establishment of an ongoing capability for the internal team to manage accessibility compliance independently.