Case Study: Brailsford & Dunlavey achieves a responsive, user-friendly SharePoint intranet with Protiviti

Brailsford & Dunlavey - Customer Case Study

Brailsford & Dunlavey, a national program management firm, engaged Protiviti to modernize their SharePoint 2010 intranet after finding the out‑of‑the‑box design lacked governance, a clear information architecture and mobile access. With nearly 70,000 documents and more than 8,000 list items on the intranet (and another 200,000 on their client portal), B&D needed a scalable, more usable internal hub to connect employees across multiple national offices.

Protiviti redeveloped the intranet into “The Catalyst,” applying the SharePoint platform with a responsive design, refreshed information architecture, branded look-and-feel, and a governance committee plus user adoption plan. The new site made content far more accessible on mobile and desktop, drove everyday use and ownership by power users, and produced noticeably improved navigation and efficiency—feedback B&D credits to Protiviti’s responsive support throughout the project.

Brailsford & Dunlavey

Bart Hall

Director of Research and Methods