Case Study: Fortune 500 Consumer Products Company achieves 35% fewer payroll processing errors with Protiviti

A roll-up-your-sleeves attitude and Protiviti expertise help a Fortune 500 consumer products company remedy its complex payroll structure

The Fortune 500 Consumer Products Company faced a fragmented, inefficient and error-prone payroll operation after rapid growth and multiple acquisitions. The CFO engaged Protiviti to apply its internal audit, risk, business and technology consulting expertise—specifically an in-depth finance and payroll assessment—to diagnose the scope and root causes of widespread manual workarounds, delays and paycheck errors.

Protiviti performed quantitative benchmarking, activity analyses and dozens of field interviews, then delivered prioritized recommendations, an implementation timeline and project management support where required. Protiviti’s hands-on remediation work has reduced payroll processing errors by 35%, cut use of manual checks and last‑minute corrections, and improved employee morale and in-store customer experience.