Case Study: Global Healthcare Organization achieves a mature, scalable compliance program with Protiviti

A global healthcare organization invests in Protiviti’s expertise to improve compliance program effectiveness

Global Healthcare Organization, a large provider with hospitals, physician groups, post‑acute and joint‑venture operations, determined its decentralized compliance program was not consistently identifying major regulatory risks and lacked experienced staff to scale across regions. The organization engaged Protiviti to perform a comprehensive compliance program effectiveness evaluation and to provide interim compliance leadership and co‑sourced internal audit support while filling key staffing gaps.

Protiviti stepped in as interim CCO and deployed subject‑matter experts to revamp leadership, create a new compliance charter, refresh policies and procedures, implement a regional/business‑unit work‑plan methodology, staff roles (leveraging parent company Robert Half), train regional compliance officers and deploy a new hotline tool. Completed in under a year, Protiviti’s work produced a mature, scalable global compliance function with faster issue identification and remediation, stronger executive/board reporting and reduced regulatory risk — including one operation that passed an external audit with zero corrective actions.