Case Study: Marks & Spencer reduces workplace incidents by 80% with Protex AI

Marks and Spencer reduced incidents by 80% in their first 10 weeks of deployment

Marks & Spencer, a leading British retailer, faced the challenge of ensuring workplace safety after a pandemic-driven surge in e-commerce orders required scaling their workforce at their Castle Donington distribution centre. Their health and safety team needed a solution to proactively identify areas of risk and minimize safety incidents for their employees. They turned to vendor Protex AI and its AI-driven solutions to gain better visibility into operational risks.

Protex AI deployed its technology, which integrated with existing CCTV, to autonomously capture and analyze events, providing the M&S team with data-driven insights into unsafe behaviors. This allowed for targeted staff training and promoted a proactive safety culture. The solution resulted in an 80% reduction in incidents within the first ten weeks and helped maintain that reduction with only minor fluctuations. Additionally, near-miss reporting increased by 10%. Protex AI empowered M&S to make informed decisions that significantly enhanced workplace safety.

Marks & Spencer

Alice Conners

HSE Specialist