Case Study: Super Retail Group achieves centralised ERM, real-time risk insights and faster response with Protecht

Super Retail Group - Customer Case Study

Super Retail Group, owner of brands including Rebel, Amart Sports, BCF, Ray’s Outdoors and Supercheap Auto, faced a piecemeal risk and incident process built on Word, Excel, Access and email that left the business without historic data, analytics or reliable escalation. To address this, Super Retail Group engaged Protecht and adopted the Protecht.ERM enterprise risk management system.

Protecht rolled out Protecht.ERM across all brands and divisions in Australia, New Zealand and China, centralising risk and compliance for 1,100 users. The solution delivered live incident reporting, real‑time dashboards and improved historic data for regulator queries, enabled faster response and targeted training, redirected customer feedback to the right teams, and produced efficiency gains that reduced time‑to‑market for new products. Protecht’s implementation thus turned ad‑hoc reporting into a single, measurable source of risk and performance insight.

Super Retail Group

Colin Stirling

Group Asset Protection Manager