Case Study: Lotto NZ strengthens enterprise risk management with Protecht ERM

Lotto NZ manages NZ$5.2 billion in good causes with Protecht ERM

Lotto NZ, a major New Zealand gaming organization, faced challenges with its outdated risk management processes. The company relied on disparate Excel spreadsheets across business units, which were inefficient and lacked accessibility for stakeholders. To support future growth and improve its risk maturity, Lotto NZ needed a professional Enterprise Risk Management (ERM) system and chose to implement Protecht.ERM from vendor Protecht.

Protecht implemented its ERM system, which provided a single source of truth for risk data and included custom modules like a Customer & Retailer Case Management Tool. The solution streamlined governance reporting with dynamic dashboards, freed the risk team to focus on strategic analysis, and provided greater transparency across the business. The results included a more efficient risk assessment process, positive feedback from end-users who found the system intuitive, and the ability to easily export data for external reviews, significantly reducing manual work for the risk team. Protecht's on-the-ground support and risk expertise were also key benefits.

Lotto NZ