Case Study: WorldRemit achieves scalable, real-time risk management across 130 countries with Protecht ERM

How WorldRemit uses Protecht to manage risk across 130 countries

WorldRemit, a fast‑growing digital P2P money transfer company serving 5.7 million customers across 130 countries, faced a largely manual ERM framework run on spreadsheets that made consolidation, reporting and action tracking slow and limited first‑line ownership. To replace this inefficient approach WorldRemit selected Protecht and deployed Protecht ERM to deliver a scalable, user‑friendly risk management platform.

Protecht implemented Protecht ERM (incident reporting/remediation, risk and control self‑assessment, KRIs, policy and board management, dashboards and single‑sign‑on) to create a single source of truth and self‑service workflows. The result was faster, organisation‑wide oversight and higher adoption across WorldRemit’s ~1,200 staff — board and committee packs that once took days can now be produced in minutes, controls and actions are tracked in real time, and first‑line managers take clear ownership of ERM.

WorldRemit

Tsam Jeffries

Director of Enterprise and Operational Risk