Case Study: Toyota Financial Services achieves automated processes and faster reporting with Protecht

How Toyota Financial Services Australia Went From Manual to Auto

Toyota Financial Services was relying on spreadsheets, Word documents, email and legacy systems (including Lotus Notes) to collect and store risk, compliance and audit data, which made reporting slow, error-prone and hard to scale. Wanting to keep established business procedures but move away from manual processes and enable continuous improvement, Toyota Financial Services selected Protecht’s enterprise risk management solution (Protecht ERM) to streamline data collection, reporting and workflows.

Protecht implemented its ERM platform across multiple modules (about 12 in use, with several more added quickly), automating and consolidating processes to deliver fast, visual reporting, reduced human error, stronger audit trails and time savings. The deployment produced measurable outcomes—examples cited include a Risk Culture dashboard score (4.4), 32 internal audits and 15 external audits performed (with 7 overdue audits reported), plus rapid uptake across Finance, Collections and Wholesale teams—and Toyota praised Protecht for its value, flexibility and timely support.

Toyota Financial Services

Craig Greenwood

Chief Compliance Officer