Case Study: British Council achieves centralised audit and incident management across 100+ countries with Protecht ERM

How the British Council Implemented a Centralised Audit and Incident Management System in 100+ Countries

The British Council, which administers English exams for over two million candidates across 90+ countries, faced fragmented audit, incident and compliance processes spread across multiple regional systems. To achieve a single, searchable and customisable solution for exam audit and incident management, the British Council engaged Protecht to deploy its Protecht ERM software.

Protecht implemented a configured Protecht ERM system in under 12 months (on time and within budget), automating end-to-end audit, incident and action management, adding customised business intelligence and standardising processes across 100+ countries. The rollout—backed by three months of post-go-live support—delivered mobile auditing, real-time dashboards, reduced duplicate data entry, faster incident escalation and improved executive reporting, giving the British Council one trusted source of truth.

British Council

Richard Ings

Head of Business Assurance