Case Study: Australian Taxation Office achieves streamlined governance and 80% reduction in manual workload with Protecht.ERM (Protecht)

How the ATO harnesses the benefits of integrated information

The Australian Taxation Office set out to modernise governance and put clients at the centre of its work, but faced “clunky”, process‑rich systems with governance and risk information trapped in paper, SharePoint and disparate databases. After extensive market research the Australian Taxation Office selected Protecht and its Protecht.ERM platform to centralise information, automate routine tasks and support a lighter‑touch, contemporary governance model.

Protecht implemented Protecht.ERM iteratively across core functions (financial assurance, internal compliance, quality and risk management), providing real‑time reporting, customised dashboards and automated workflows. The Protecht solution centralised a 564‑line whole‑of‑government requirements list and cut about 80% of a previously manual workload for one major function, improving governance, transparency and senior‑management decision support.

Australian Taxation Office

Jodie Thomas

Australian Taxation Office