Case Study: First Central Group achieves scalable, integrated risk management to support rapid growth with Protecht

How Protecht supports First Central Group on its growth journey

First Central Group, a fast-growing UK retail motor insurer with about 1.3 million customers and ~1,200 employees, faced rapid expansion but lacked a sophisticated risk and compliance platform. Their previous GRC system and spreadsheet-based processes were error-prone and not configurable enough to support planned growth, so FCG partnered with Protecht to implement a tailored Protecht ERM solution.

Protecht delivered an integrated ERM platform with live data representations, automated reporting, dashboards, attestations and My Task workflows, plus training and support to drive adoption. The Protecht solution created a single source of truth, saved the second-line risk team roughly five days per month on data entry, achieved an 82% attestation completion (481 of 586), supported ISO 27001 work, and shifted the business from manual administration to proactive first-line risk ownership—enabling FCG’s ongoing growth.

First Central Group

Ben Lowing

Risk & Compliance Director