Case Study: New Zealand Automobile Association achieves first-line ownership and real-time risk & compliance visibility with Protecht ERM

How NZAA took ownership of risk and compliance management

The New Zealand Automobile Association (NZAA), a trusted motoring club serving more than 1.8 million members, faced fragmented, spreadsheet-driven risk and compliance processes with little real-time transparency and centralised ownership—at a time when the Financial Markets Authority was raising expectations. To shift accountability to the first line and gain best-practice operational risk and compliance management, NZAA selected Protecht and implemented Protecht ERM.

Protecht customised and implemented Protecht ERM, trained superusers and automated manual tasks, introducing controls testing, incident and issues registers, obligations linkage and intuitive dashboards. The result is a real‑time feed of key risk indicators, click-to-generate reports, clearer manager ownership of risks and improved committee reporting—outcomes NZAA describes as “life-changing.” Protecht’s solution now supports NZAA’s operations for 1.8 million members and provides measurable insight such as a Risk Culture Dashboard score of 4.4.

New Zealand Automobile Association

Rishad Paul Smartt

Senior Risk and Compliance Manager